UAE Careers Jobs

Spa Therapist Job

Hilton Dubai Palm

Valid Till: N/A

The Palm Island, Dubai, Dubai, United Arab Emirates

Company Description

Take in the breathtaking views of the Arabian Gulf & glittering Dubai Marina skyline from our private beach or the comfort of your room. Located on Palm West Beach on the exclusive Palm Jumeirah, our luxury beachfront resort boasts ten on-site food & drink venues, a private beach, spa, ocean-view pool, and much more.
 

Job Description

At Hilton Dubai Palm Jumeirah, a Spa Therapist is responsible for providing professional treatments and services for guests, including but not limited to body and facial treatments, massages, home care advice and tour of the facilities. Maintaining safety and cleanliness and ensuring guest satisfaction regarding all areas of Spa services in accordance with company standards.

Responsibilities:

As a Spa Therapist, you are responsible for performing the following tasks to the highest standards:

    • Attending Hilton Trainings and monthly departmental meetings as required
    • To ensure high standards of cleanliness in the department
    • To report any maintenance issues to the Manager
    • Assist in all areas of the operations as requested by the Manager
    • To be fully aware of current and future services offered by the hotel
    • To ensure that departmental operation budget is adhered to, maximizing revenues and minimizing expenses
    • Provides efficient guest service from point of arrival to check out. Books, changes and cancels appointments and up sells retail
    • Accurately schedule all massage reservations, changes, confirms and cancel massage reservations
    • Accurately process all billing and posting for spa and retail services: report any overages and shortages to the Manager
    • Accurately explain spa treatment menu and packages to guests
    • Greet and welcome all incoming and outgoing guests and staff in accordance to brand Standards
    • Maintain the quality of service and overall appearance of locker areas, lounge area and restrooms
    • Ensure proper cleanliness of locker room, lounge, steam/sauna room, prep room and restrooms
    • Ensure stocking of water and other beverages and set up and break down of beverage
    • Assisting guest and providing personal training session, if necessary
    • Maintaining the Fitness center: looking after equipment and coordinating with Precor representative for maintenance and product updates
    • To ensure audio-visual equipment is well maintained and in good condition

Qualifications & Experience:

  • At least 1 year experience in the spa or hospitality industry
  • Experience in a resort or wellness related field
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
  • Experience in hospitality or customer service industry is required
  • Ability to read, write, speak and understand the English language to effectively communicate with guests
  • Ability to speak effectively in front of groups of customers or employees of organization