Spa Therapist Job

As a Spa Therapist, you are responsible for performing the following tasks to the highest standards:

• • Attending Hilton Trainings and monthly departmental meetings as required
  • To ensure high standards of cleanliness in the department
  • To report any maintenance issues to the Manager
  • Assist in all areas of the operations as requested by the Manager
  • To be fully aware of current and future services offered by the hotel
  • To ensure that departmental operation budget is adhered to, maximizing revenues and minimizing expenses
  • Provides efficient guest service from point of arrival to check out. Books, changes and cancels appointments and up sells retail
  • Accurately schedule all massage reservations, changes, confirms and cancel massage reservations
  • Accurately process all billing and posting for spa and retail services: report any overages and shortages to the Manager
  • Accurately explain spa treatment menu and packages to guests
  • Greet and welcome all incoming and outgoing guests and staff in accordance to brand Standards
  • Maintain the quality of service and overall appearance of locker areas, lounge area and restrooms
  • Ensure proper cleanliness of locker room, lounge, steam/sauna room, prep room and restrooms
  • Ensure stocking of water and other beverages and set up and break down of beverage
  • Assisting guest and providing personal training session, if necessary
  • Maintaining the Fitness center: looking after equipment and coordinating with Precor representative for maintenance and product updates
  • To ensure audio-visual equipment is well maintained and in good condition