UAE Careers Jobs

Handover Specialist Job

Al Futtaim Automotive

Valid Till: N/A

United Arab Emirates

Company Description

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM as well as EV brands. We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers – right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 

Job Description

The primary focus of the role will be to consistently deliver an educational, immersive, and exciting experience to all future customers and conducting test drives as well as prepare the customers for their future with a BYD vehicle, setup the vehicle for the customer, going through all the features and of the vehicle and able to answer any question related to electric mobility and the brand.

  • Promote effective referrals to Showroom Managers to ensure 100% second facing for enhancing (Net Promoter Score) NPS
  • Support sales team to: Achieve monthly unit sale targets by taking the customer on a structured “one offer” journey and achieve the set Trade-ins.
  • Vehicle preparation according to BYD standards.
  • Handover vehicles to customers in a customer focused and tailored manner.
  • Welcome all Showroom visitors.
  • Lead management (Tel/Web/Walk-in enquiries)
  • Capture customer data in DMS (test drive, Emirates ID, email address, etc.).
  • Achieve 100% of the mandatory required training as per Al Futtaim and OEM requirements. 
  • Ensure knowledge of competition activities to be able to counter customer arguments.

Qualifications & Experience:

  • Diploma or Bachelor’s Degree 
  • 4 years of experience in a customer facing role, progressive, client-oriented luxury retail or airline industry that can showcase their high level of customer experience acumen, strong branded experiences, drama, public speaking, teaching, sales, event planning or customer care will be positively considered
  • Proficient in English, Arabic advantageous
  • Valid UAE driver’s license 
  • Customer service experience
  • Communication skills 
  • Timely resolution 
  • Proficient in Microsoft Office