Butler

Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Front Office Team as a Butler will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!

• Possesses a Comprehensive knowledge of FIVE, including all Departments, Services, Experiences, and Award-Winning Dining Hotspots
• Meticulously controls every room, ensuring their cleanliness, operation, and stocking adhere to FIVE’s Remarkable Standards, resulting in Sensational Guest Experiences.
• Builds rapport with all in-house Guests, recognising and obtaining specific individual preferences to Curate a Bespoke, ‘FIVE-Styled’ Experience.
• Keeps a record of guest history, including preferences, to maintain the Gold Standard of Communication within the Department.
• Expertly maintains the privacy and security of in-house Guests, always delivering Unparalleled Levels of Care and Attention.
• Ensures the Impeccable preparation and maintenance of Guest rooms for arrivals, creating an atmosphere that is nothing short of Sensational.
• Facilitates the check-out process for departing Guests, ensuring that the check-out process is always done with Next-Level Excellence.
• Builds strong Relationships with in-house Guests, attending to their needs, maintaining communication, and ensuring they always feel the ‘Vibe at FIVE.’
• Actively promotes FIVE’s Lavish offerings such as the Exquisite Facilities, Boundary-Breaking Dining Concepts and Special Promotions, always staying attuned to Buzzing events.
• Takes responsibility for the daily Amenities Order and Amenities Deliveries, showcasing First-in-Class Initiative.
• Seeks feedback from Guests, striving to Elevate our Services to the Highest Level of Industry-Leading Luxury, and shares Feedback with Direct Supervisor.
• Works closely with other Departments such as housekeeping and concierge to maintain the highest ‘FIVE-Star’ Standards for our Guests