Barista

To provide an exceptional customer experience in a professional and efficient manner to all guests.

• Ensure all guests receive positive and professional service to the highest standards to exceed the customer‘s expectations.
• Take and process customer‘s orders in an accurate and timely manner.
• Follow sequence of service standards as per brand guidelines.
• Have a complete and thorough knowledge of all menu items in order to be able to describe and recommend products to customers.
• Have an interest and in depth knowledge of coffee and its
  preparation.
• Prepare beverages in accordance with set standards and recipes.
• Ensure food/ beverage quality and consistency is delivered at all times to Brand  guidelines and Company standards.
• Maintain optimum stock levels to ensure smooth running of operations to cater for customer demand.
• Maintain cleanliness and hygiene standards. Monitor regularly through audit and quality checks as per operational requirements.
• Work within operational procedures to ensure food and beverage preparation process remain within Company and Municipality guidelines.
• Ensure all administration is completed accurately and in a timely manner, including customer database cards
• Receive cash or payment in any authorized modes from customers. Issue receipts against purchases and reconcile receipts with sales figures.