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Provide technical writing support to the Project Manager and the wider team in fulfilling Serco’s deliverables and contractual obligations.
Support the matrixed organization in the effective delivery of complex contract deliverables by holistically integrating various deliverables through different disciplines.
Provide leadership in the technical writing and compilation of final deliverables/documentation to support the Programme Director.
Engage and maintain close working relationships within the client, partner Consultancy, wider Serco team and strategic partners in order to optimize delivery of our services
Review, update and finalize all deliverables and supporting document types with support and inputs from the wider Serco team to formulate a complete, flowing, and compliant set of deliverables as required per stage.
Support in the development of internal Document Management Systems, a process to ensure document production review and efficient approval of documents.
Manage and control the flow of information and documents, internally and externally (Customer’s document Management system).
Provide comprehensive technical writing expertise and review in the completion of the technical documents.
Qualifications & Experience:
Bachelor of Science / Engineering from an accredited university
Minimum 5 years’ experience in related field on national / international major initiatives and developments.
Demonstrable subject matter expertise (and where appropriate accreditation) across the following elements of technical writing and document production management:
Facility Management
Asset Management
Property Management
RFP writing
Procedures
Processes
Plans
Templates
Operations and Maintenance
Flow Charts, diagrams and illustrations
Document Management Systems
Extensive Experience in document management local and web-based systems (internationally leading document management systems)
