Customer Experience Specialist Job

Al Futtaim Private Company LLC

Valid Till: N/A

United Arab Emirates

Company Description

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands.

Job Description

Coordinate with vendors/ service partners
Manage Various Logistics Processes
Escalate all unresolved issues to management
Closure within SLA
Perform assessment for all complaints and recommend a required action.
Assist management to resolve all issues efficiently.
Coordinate with external vendors to resolve all issues and provide appropriate response.
Prepare required reports for resolutions provided.
Maintain records of all status, develop and maintain professional relationships with vendors and internal stakeholders.
Support in establishing QA process with the Service provider that targets improvement on Call/ Email handling and quality of service provided.
Ensuring a desirable agent NPS is consistently maintained on the voice channel.
Provide training for new SOPs and Brand Updates.
Oversee complaints and request tickets received for all Retail brands.
Support in CX initiatives and project launches

Qualifications & Experience:

Minimum Experience and Knowledge: 4+ Years of experience in Customer Experience field from a Retail industry.
Proven experience in customer service, support, or a related role. Knowledge and experience in CRM software.

Customer Experience Specialist Job

Al Futtaim Private Company LLC

Company Description

Job Description

Qualifications & Experience:

Popular Jobs

Grandiose Supermarket Careers 2024 | Latest Jobs in UAE

Dubai Duty Free Careers 2024 | Walk In Interview in UAE

HR Jobs In Dubai For Freshers & Experienced – Male, Female Candidates

Apparel Group Careers UAE 2024: Multiple Jobs Vacancies

Dubai Parks and Resorts Careers | Theme Park Jobs in UAE