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Garhoud, Dubai - UAE, Dubai, United Arab Emirates
As a leader in luxury retail in the Middle East, Al Tayer Group’s retail division, Al Tayer Insignia, hosts a portfolio of some of the world’s best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols and Armani to name just a few!
As a Call Center Operations Manager, you are responsible for overseeing the day-to-day operations of the call center, including the management of call center supervisors. This role involves coordinating and supervising the activities of the call center team to ensure efficient operations, exceptional customer service, and attainment of performance targets. By providing leadership, guidance, and support to call center supervisors, the Operations Manager plays a pivotal role in driving performance improvements and maintaining high standards of service delivery.
