Insurance Specialist Job

We are seeking a highly motivated and experienced Insurance Specialist with a background in kiosk operations to join our dynamic team. The successful candidate will be responsible for providing comprehensive insurance services, managing client relationships, and ensuring a seamless experience for our customers at our insurance kiosks.

Insurance Services:

• Assist clients with insurance policy inquiries, claims processing, and policy renewals
• Analyze clients’ needs and recommend appropriate insurance products
• Provide accurate and timely information on insurance products and services

Kiosk Operations:

• Oversee the daily operations of insurance kiosks, ensuring they are fully operational and meet company standards
• Manage inventory and supplies for kiosks, including marketing materials and insurance forms
• Ensure kiosks are compliant with regulatory requirements and company policies

Customer Relationship Management:

• Build and maintain strong relationships with clients, providing exceptional customer service
• Address customer complaints and issues promptly and effectively
• Conduct follow-ups with clients to ensure satisfaction and address any additional needs

Sales and Marketing:

• Promote insurance products and services to potential clients
• Identify opportunities for upselling and cross-selling insurance products
• Participate in marketing and promotional activities to increase kiosk visibility and customer engagement

Training and Development:

• Train and mentor new kiosk staff on insurance products, sales techniques, and customer service standards
• Conduct regular training sessions to update kiosk staff on new products and regulatory changes
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