To understand and adhere to all company standards, up to and including mission statements, values and standard operating procedures related to your job description.
To display an open body posture, helpful and cheerful attitude while communicating effectively with our guests and fellow Colleagues in order to support Farah Strategy and Values.
All colleagues will comply with company grooming standards and dress codes as set out by the company at all times.
To represent and promote Farah Experiences in a positive manner at all times in order to maintain a professional brand image to all concerned stakeholders.
To help, collectively to achieve Department and Company objectives, action plans and key performance indicators.
To enforce and adhere to all UAE laws, Health, Safety & Environmental policies, industry and company
rules and regulations, reporting any safety concerns or incidents to management in order to minimize risk and maintain a clean safe and hygienic environment for all Guests and Colleagues
To engage each Guest as a unique individual and listen attentively to their requests.
To adhere to all emergency procedures, ensuring Guest safety and participate in an emergency drills and evacuations as necessary.
To greet Guests as they arrive in accordance to standard operating procedures set out by the company.
To answer questions regarding the menu and making suggestions regarding food choices by menu location.
To upsell drinks before meals, side orders that complement the main dishes, and suggesting non – alcoholic beverages or alcoholic beverages including wine.
To relay food orders to the kitchen and serve courses within sequence as specified by local standard operating procedure.
To conduct all restaurant opening and restaurant closing procedures according to Pre – Set Standard
Operating Procedures as defined by the company.
To utilize the correct serving techniques for all types of food and beverages offered on the menu in a specific location as set out by standard operating procedures.
Qualifications & Experience:
High School Diploma
Minimum 1 year food and beverage experience
Customer service · Attention to detail
Good communication · Teamwork
Positive, pro-active attitude · Cash Handling
Upselling / Suggestive Selling
Broad food and beverage knowledge
Desire to listen, learn and follow up on instructions.
Desirable:
1 year experience as a waiter/waitress in 4* Hotel
