Gives a warm welcome to each guest arriving and entering the hotel, with a smile and by name if known and a sincere farewell to each guest departing from the hotel and inviting them to return.
Give a warm welcome to each guest arriving and entering the hotel, with a smile and by name.
Bids a sincere farewell to each guest departing from the hotel and invites them to return, with a smile and by name if known.
Calls for taxis and open car doors for guests.
Assists guests with unloading and loading of luggage.
Assists and coordinates with the valet attendants to ensure a clean and free driveway.
Always have a smiling, helpful and friendly attitude towards colleagues and guests alike and provide a courteous and professional service at all times.
Open the car door for all guests arriving at or leaving from the main entrance in a polite and courteous manner and greet them with a warm smile.
Escorts guests upon arrival to the reception desk for check-in if possible.
Coordinates and controls the traffic in front of the main entrance making sure that no unauthorized vehicles are parked.
Assists Bell Attendants when necessary with their tasks.
Maintains a high level of knowledge about Bab Al Shams Resort facilities and services as well as Dubai and other Kerzner properties to be equipped to answer guest enquiries and questions.
Maintains a record of tasks in the applicable forms or Log books.
Adheres of the hotel’s fire and emergency procedures.
Complies with the hotel’s health, safety and hygiene policy and maintain high grooming standards,
Reports for duty punctually wearing the correct uniform and name badge at all times.
To adhere to the section’s Standard Operating Procedures at all times
To respond orally to positive or negative feedback received directly from guests or via comment cards/feedback systems and to develop strategies to address potential service shortfalls.
To handle guest complaints, comments, problems/requests and other incidents in a professional & efficient manner, to document all complaints and incidents properly and to ensure that the (Assistant) Front Office Manager and other HoDs and Managers are fully informed about complaints/issues concerning their areas of responsibility.
Qualifications & Experience:
Completed Secondary School education
1 year in a similar position in a five-star hotel.
Basic computer knowledge
Highly organized and proactive and be able to meet deadlines in a fast-paced environment
