Store Manager Job

The job holder (JH) is responsible for planning, controlling, and directing their store team to achieve highest level of customer service standards and in-store execution to deliver sustainable sales and profitable targets. JH provides excellent communication and people’s skills in order to influence everyone to manifest the best professional customer service and equipped with the ability to understand and analyses sales figures to drive the business to achieve its targets. 

• Drives, monitors and reviews sales performance and recommends action plans to deliver sales budget (Store Level) 
• Conducts monthly meetings focusing on category sales performance with the selling personnel to update category performance and recommend action plans for improvement
• Implements strategies and ensures 100% execution of all programs to achieve sales target of all EXCLUSIVE products and submits feedback on promo effectiveness. 
• Manages and controls store approved OPEX budgets ( i.e utilities, wrap supply, staff cost, etc) 
• Checks and reviews the implementation of display and timely replenishment.
• Manages availability and timely replenishment of stocks. 
• Ensures consistent, accurate and timely inventory adjustments (GAP, Cycle Counts, Negative Quantity on Hand, False Positive) 
• Complies consistency with the Brand of Service Standards when dealing with customers (internal or external) 

• Ensure policies, brand standards, grooming guidelines and internal control procedures are communicated and implemented as per SOP 
• Demonstrate strong analytical skills and understanding of the system and reporting 
• Monitor store controllable expenses, supervise loss, asset protection and risk management and be accountable for inventory management 
• Liaising with mall management, store documentation as appropriate (daily reports, banking, refunds, exchanges, etc)