Store Management/ Boutique Manager - Watches

The Boutique Manager is accountable for sales performance, focusing on growth and profitability, customer satisfaction, merchandising standards, store operations, and the training and development of the entire staff.

Accountable for achieving Annual Budget of the showroom (100%), Brand Budget (80%), Effective Showroom Visual Merchandising & Operations (85% score), Customer Service Excellence (DSES 100%), Stock Pilferage (0%). Lead a highly Motivated & Performing showroom team (85% of team members achieve 100% of their objectives), Self-Development (Attend minimum 2 self-development programs).

• Responsible for high standards of customer service standards in all areas of operations, by ensuring that all store staff have complete knowledge about their functional areas so as to perform their jobs effectively, customer service standards are maintained at point of sale and any customer complaint or issue is resolved with the objective of achieving customer satisfaction whilst taking decisions within company policies and procedures.
• Support the Retail Operations Manager by participating in the process of monthly forecasting by receiving inputs relating to product/ range from various departments; monitor progress through weekly meetings, and initiate corrective measures incase of deviations from the forecast with the objective of ensuring that monthly and yearly budgets are achieved.
• Controls company assets by meeting all loss prevention measures (consistent management of inventory, in- and out-bound stock movements, sales, returns, exchange, store maintenance, etc)
• Maintain professional and technical knowledge by attending product training workshops and training programs
• Networks, supports recruiting, hiring, developing and retaining high quality management and associates to fill store profile and succession planning

• Leads by example, trains, develops and provides ongoing feedback and coaching on product knowledge, selling skills, visual merchandising and delivering the customer experience.