Versace - Fashion Consultant Job

At Chalhoub we express the exceptional! As a Fashion Consultant you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store. 

• You will collect data on customer behaviour, top sellers, slow movers which will be key input for business reviews 
• Drive client relationships within an omni-channel approach 
• Provide pre-buying feedback on products 
• Drive eNPS through people experience initiatives and culture 
• Ensure adherence to VM guidelines and Standard operating procedures (SOPs) 
• Ensure click and collect are conducted within SLAs (Service-level agreement) 
• Ensure customer data is properly captured in adherence to marketing team requirements 
• Promote loyalty program (MUSE) and stay up-to-date with app offerings etc.. 
• Support with in-store marketing events and activations 
• Keep abreast of all brand social media activities and campaigns 
• Drive sell-throughs within the store 
• Support in-store CX initiatives 
• Provide input to what’s working well/what’s not working well within the store