Keeping the work environment and cafe seating area clean, sanitary and organized.
Responding to and resolving customer concerns or complaints.
Evaluating and modifying processes to improve efficiency and quality of service.
Attracting new customers and refining the menu.
Greeting customers in a friendly manner and taking food and drink orders
Preparing and serving beverages such as drip coffee, espresso-based drinks, tea and other specialty drinks
Preparing and serving food items such as soups, sandwiches and pastries
Answering customers’ questions about menu choices
Promoting and recommending menu options to customers
Qualifications & Experience:
Excellent listening and communication skills to effectively interact with coworkers and customers.
Basic coffee knowledge, such as how to prepare common coffee beverages, although advanced knowledge, such as roasting and grinding processes, coffee bean sourcing and flavor differences, can be helpful.
Exceptional customer service and interpersonal skills to interact in a positive manner and prevent or resolve conflict.
