Welcome Guests in a friendly and professional manner
Engage each Guests as a unique individual and listen attentively to their requests
Ensure Guests know where to go to buy or collect tickets
Escort Guests to Yas Island facilities and provide explanation/ relevant information of the services included
Welcome groups and direct them accordingly
Conduct Guest surveys using IPAD ensuring that all questionnaires provided are completed and submitted
Maintain knowledge and awareness with ongoing promotions
Provide pricing, promotion, Yas Island facilities information and suggestions to Guests, keeping them well informed and enhance/maximize their Yas Island experience
Consistently upsell/ cross sell/ promote products, activities and services to generate additional revenue
Proactively anticipate, listen to Guests’ needs, concerns and act appropriately to resolve any issues in a timely manner in adherence to company’s Handling Guest Complaint policy
Efficiently manage buses cleanliness
Manage Lost & Found according to company’s Lost & Found policy
Maintain awareness and ability to act or respond in any emergency situation while ensuring Guests safety
Manage and maintain cleanliness of Yas Express buses
Practice safe working habits at all times
Assist other departments in general, as required
Perform any reasonable additional tasks as assigned by the Management
Performs Yas Express related tasks such as, but not limited to the following:
Cleaning of the Yas Express signage around Yas Island/Abu Dhabi
Completes daily checklist of the Yas Express shuttle services including grooming checklist of the Yas Express drivers
Assists in performing regular spot checks of the staff busses
Participates in daily operations alongside their Colleagues, setting a positive example
Qualifications & Experience:
High School Diploma or equivalent
At least 1 year operational experience in Customer Service setting/ hospitality industry
Customer Relations/ Guest Services skills
Excellent interpersonal skills
Good command of English language (spoken/ written)
Basic computer skills
Analytical/ Problem Solving skills
Ability to work under pressure
Ability and genuine willingness to entertain/ engage Guests
