UAE Careers Jobs

Telephone Operator Job

Th8 Palm Dubai Beach Resort

Valid Till: N/A

Dubai, United Arab Emirates

Company Description

Vignette Collection is a diverse group of luxury hotels with a fresh focus, offering guests a more authentic and thoughtful way to travel. 

A destination in itself with 132 rooms, panoramic skyline views, private beach access and more, Th8 is also conveniently located near several must-see Dubai activities to satisfy your wanderlust.

Job Description

  • Consistently offer professional, friendly and engaging service
  • Process all external and internal calls and emails either by redirecting calls/emails or assisting the caller/sender.
  • Promptly answer telephone calls and emails, addressing callers and senders in a clear, friendly and courteous tone of voice.
  • Take ownership of the caller’s request and ensure follow up according to the hotel’s standards.
  • Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering.
  • Act as dispatcher throughout the hotel for security, guest services and other colleagues in operations.
  • Update Service Requests and work orders and dispatch to the right department.
  • Maintain and monitor the dispatching software systems and ensure that all services provided throughout the hotel are always available and are carried out efficiently.
  • Responsibly use all available systems including PMS (Property Management System), telephone system, dispatching systems, fax, etc.
  • Maintain the upkeep of all telephone and related equipment within the switchboard to ensure maximum efficiency.
  • Maintain information confidentiality.
  • Transcribe complete messages and repeat information to verify accuracy. Input and retrieve messages to/from the computer. Ensure that messages taken are forwarded to and received by guests.

Qualifications & Experience:

  • Previous customer related experience an asset.
  • Must possess outstanding guest services skills and sophisticated verbal communication skills.
  • Computer literate in Microsoft Windows applications required. Knowledge of Opera Property Management System an asset.
  • Strong interpersonal and problem solving abilities.