Telephone Operator Job

Th8 Palm Dubai Beach Resort

Valid Till: N/A

Dubai, United Arab Emirates

Company Description

Vignette Collection is a diverse group of luxury hotels with a fresh focus, offering guests a more authentic and thoughtful way to travel.

A destination in itself with 132 rooms, panoramic skyline views, private beach access and more, Th8 is also conveniently located near several must-see Dubai activities to satisfy your wanderlust.

Job Description

Consistently offer professional, friendly and engaging service
Process all external and internal calls and emails either by redirecting calls/emails or assisting the caller/sender.
Promptly answer telephone calls and emails, addressing callers and senders in a clear, friendly and courteous tone of voice.
Take ownership of the caller’s request and ensure follow up according to the hotel’s standards.
Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering.
Act as dispatcher throughout the hotel for security, guest services and other colleagues in operations.
Update Service Requests and work orders and dispatch to the right department.
Maintain and monitor the dispatching software systems and ensure that all services provided throughout the hotel are always available and are carried out efficiently.
Responsibly use all available systems including PMS (Property Management System), telephone system, dispatching systems, fax, etc.
Maintain the upkeep of all telephone and related equipment within the switchboard to ensure maximum efficiency.
Maintain information confidentiality.
Transcribe complete messages and repeat information to verify accuracy. Input and retrieve messages to/from the computer. Ensure that messages taken are forwarded to and received by guests.

Qualifications & Experience:

Previous customer related experience an asset.
Must possess outstanding guest services skills and sophisticated verbal communication skills.
Computer literate in Microsoft Windows applications required. Knowledge of Opera Property Management System an asset.
Strong interpersonal and problem solving abilities.

Telephone Operator Job

Th8 Palm Dubai Beach Resort

Company Description

Job Description

Qualifications & Experience:

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