UAE Careers Jobs

Executive - Tele Sales Call Center Job

Al Ansari Exchange

Valid Till: N/A

Sharjah, United Arab Emirates

Company Description

The business started in the UAE as an offshoot of a flourishing general trading business almost 60 years ago, primarily to meet the foreign exchange and remittance needs of their trading partners and customers, at a time when formal banking was yet to be established in the country.

Job Description

To coordinate existing and special sales and marketing campaigns by reaching out to the targeted customers and creating brand awareness to strengthen customer relations, generate leads, and contribute to the company’s overall growth. 

Responsibilities:

  • Contact inactive and potential customers to persuade them to purchase or use company products and services.
  • Monitor individual performance targets.
  • Manage large volumes of inbound and outbound calls in a timely manner.
  • Follow communication scripts when handling different topics.
  • Identify customer needs, clarify information, research every issue and provide solutions or alternatives.
  • Survey customer satisfaction and provide feedback as needed.
  • Provide customers with accurate information.
  • Seize opportunities to upsell products when they arise.
  • Build sustainable relationships and engage customers by going the extra mile.
  • Keep records of all conversations in the call center database in a comprehensible way.
  • Meet the team’s qualitative and quantitative targets.
  • Perform adhoc assignments as required by immediate supervisors.

Qualifications & Experience:

  • Must have a UAE Family Book (Khulasat Keid).
  • High School or Diploma or Bachelor’s degree in any field.
  • Relevant experience or internship in telesales or customer service.
  • Effective communicator with excellent telephone etiquette.
  • Proficiency in Business Communication in English and Arabic is a must (oral and written).
  • Computer proficiency in MS Word, Excel and PowerPoint.