Service Advisor - Toyota & Lexus

We are currently looking for competent & performance driven Service Advisor to work with our team in Toyota & Lexus in Dubai.  Service Advisors are the first contact for customers in the Workshop, they are the image builder for the Service Department and present a picture of faith and confidence. 

• Ask Question and record customer requests without delay
• Collect accurate symptoms of complaints from the customer for quick resolutions at workshop.
• Empathize and clarify customer requests.
• Check workshop situation and promise delivery time.
• Check and ensure accordance of invoice and work performed.
• Inform customer after work completion and agree pick up time.
• Clear explanation of the job done and invoice and guide to the cashier.
• Promotion of value added services
• Resolution of Customer concerns at the earliest time and ensures satisfaction.