SAINT LAURENT After Sales Specialist

SAINT LAURENT

Valid Till: N/A

Dubai, United Arab Emirates

Company Description

Founded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury prêt-à-porter in a 1966 collection called ‘Rive Gauche’, synonymous with youth and freedom. This shift represented a first critical step in the modernization of fashion and revolutionized the socio-cultural landscape. In 1999, the luxury goods division of the Kering Group acquired Yves Saint Laurent and, under the creative direction of Anthony Vaccarello since April 2016, continues to position the house at the summit of the luxury universe. Today, Saint Laurent collections include women’s and men’s ready-to-wear, shoes, handbags, small leather goods, jewelry, scarves, ties and eyewear.

Job Description

The After Sales Specialist delivers the highest level of customer service in After Sales in order to guarantee an outstanding customer experience and satisfy customer needs expectations, in line with the company’s vision, mission and goals while in line with the company’s policies. He/She will be part of the After Sales Operations and deal with WW DOS stores, Wholesalers and with the referents from the various regions, in a multi-lingual / multi-category / multi-brand team. 

  • Complete customer request analysis and ensure a complete and prompt feedback to the Front End following internal procedures and cooperating with all the other functions involved in After Sales process (Front End, Back Office, Production business units/Repairs centers). The process includes, but it is not limited to, the following activities:
    –    Open ticket (if not open by Front End)
    –    Receive / check tickets from Front End
    –    Evaluate ticket & technical issue (by photo and/or physically)
    –    Estimate the potential cost and time of repair
    –    Reroute ticket & damaged products
    –    Manage spare parts order and planning 
    –    Escalate request (if needed) 
    –    Solve and close the ticket 

Qualifications & Experience:

  • Experience in After Sales Services/customer service 
  • Strong customer orientation and interest in After Sales Service in general

  • Fluent written and verbal English.
  • Good knowledge of MS Office
  • Excellent communication skills including outstanding persuasion and presentation skills
  • Ability to work independently, multi-task and work well under pressure in a fast-paced working environment
  • Strong attention to detail and accuracy
  • Advanced problem solving skill