UAE Careers Jobs

Restaurant Reservations Agent Job

Bulgari Hotels & Resorts

Valid Till: N/A

Bulgari Resort Dubai, Jumeirah Bay Island, Dubai, United Arab Emirates, United Arab Emirates

Company Description

Situated on the manmade Jumeira Bay, an island carved into the shape of a seahorse and adjoined by a 300m bridge to central Dubai coastline, Bulgari Hotel & Resorts, Dubai comprises a private Marina featuring 50 boat berths and the first world’s Bulgari Yacht Club with peerless views over the sea.

Job Description

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers.

Responsibilities:

  • Accommodate and document special requests.
  • Answer questions about property facilities/services and room accommodations.
  • Follow sales techniques to maximize revenue.
  • Input and access data in reservation system.
  • Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
  • Follow proper escalation procedures when addressing guest concerns.

Qualifications & Experience:

  • High school diploma or G.E.D. equivalent.
  • No related work experience.