Client Advisor - Repossi Jobs

At Chalhoub we express the exceptional! Working as a Client Advisor you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store.

• Represent the brand by communicating its values and philosophy thouthrough activities and interactions with customers and other team members
• Promote the Group’s loyalty program (MUSE) and increase enrolment rate and new customer acquisition
• Build and maintain guest experience standards in order to build strong loyalty.
• Ensure efficient collection of customer data in adherence to the marketing team.
• Collect data on customer behaviour, top sellers, and slow movers to support business reviews.
• Maintain and understand customer purchasing patterns and behaviours, and utilize this database to engage and build strong relationships with customers to encourage future selling opportunities
• Stay up to date with the latest fashion trends, social media campaigns, products and competitors, brand’s different online (website, app and social media) offerings and activities and promote them to customers
• Participate in the brand’s events and support with in-store marketing events and activations.
• Customer Centricity
• Executing and promoting exceptional customer service and relations in stores and customer home visits
• Attend to customer needs, sales, special order and repairs.
• Support in-store customer experience.
• Communicating with customers to assess their needs, provide assistance in satisfying those needs and meeting or surpass customers’ expectations.
• Prepare and process e-commerce orders’ fulfilment from the store within the set SLAs in terms of time and quality.
• Demonstrate a strong understanding and leverage available technology tools when available to support customer experience in and outside of the store (Clienteling app, CRM, OMS, etc.)
• Maintain all operating standards as per the brand’s VM guidelines and SOP’s.
• Provide feedback on store functionality