To accurately perform all remittance transactions and other service transactions for the customers.
Responsibilities:
Provides fast and excellent customer service to the customers in a very professional way complying with SGOT Rule (Smile – Greet – Offer – Thank).
Respect and comply with AML rules, policy and procedures of the company at all times
Collect all supporting documents for the transactions conducted and arrange for keeping them in files as per the uniform filing system and AML policies of the company.
Arrange for transfer of such documents to the warehouse
Resolve customer complaints independently, wherever possible
Read, understand, sign and follow all the announcements from the Head Office or Admin Office
Forward technical support requisitions to Admin Office
Respect office guidelines of the company and always keep the counter, drawers, tables and workplace neat and clean.
Attend all telephone calls and give transfer rate / information as required by the callers
Identify and seize potential customers or business
Qualifications & Experience:
Bachelor’s Degree holder
At least two years of experience in cash handling and customer service
Excellent communication skills in English and/or Arabic, Urdu, Tagalog, Hindi or Malayalam
Must be adaptable to work on a shifting schedule and in any location across the UAE
