Customer Relationship Officer Job

To provide consistently an excellent service to all Priority Banking customers for their banking needs. The objective is to improve customer profitability and loyalty to the bank through such service. 

• To be accountable for client satisfaction and service quality levels at the branch by ensuring clients’ expectations are met consistently.
• Take full responsibility and ownership for Priority Banking customer service at the branch.
• Avoid any staff complaints from customers as it affects the overall segment performance 
• TTs requests, FDs Requests and Account Maintenance requests – to be validated and tracked in track BPM
• Account Opening – check for completeness of documentation and tracking in track soft
• Credit card application – Check for completeness of documents and form before sending the same to Cards Team 
• Liaising with compliance and various other departments for following up and submission of documents or relevant matte
• Action and Review of CRM cases assigned to Priority Banking Centers
• Set and track sales account targets