Customer Service Officer | Pharmacist Job

GMG

Valid Till: N/A

Dubai, United Arab Emirates

Job Description

We are seeking a qualified and customer-focused pharmacist to manage incoming customer queries via WhatsApp and phone calls in our pharmacy’s call center. The role involves providing accurate information about medications, addressing customer concerns, processing prescription-related inquiries, and ensuring an exceptional customer experience. The ideal candidate will leverage their pharmaceutical knowledge to guide customers effectively while maintaining compliance with professional standards and company policies.

  • Respond to customer inquiries via WhatsApp and phone calls, providing accurate and relevant pharmaceutical advice.
  • Address prescription-related concerns, including dosage, interactions, side effects, and substitutions.
  • Assist customers with product availability, pricing, and general pharmacy-related queries.
  • Escalate complex medical concerns to the appropriate healthcare provider when necessary.
  • Ensure all communications comply with pharmacy regulations and ethical guidelines.
  • Maintain detailed and accurate records of customer interactions for accountability and follow-up.
  • Work closely with the in-store pharmacy team to ensure seamless coordination between the call center and physical pharmacy operations.
  • Educate customers about the proper use of medications and health products.

Qualifications & Experience:

  • Bachelor’s Degree in Pharmacy (B.Pharm) or an equivalent qualification.
  • Pharmacist License issued by the relevant health authority (e.g., DHA, MOH, HAAD, or other local licensing bodies).
  • Understanding of pharmacy regulations, confidentiality standards (e.g., HIPAA or local equivalents), and professional ethics.
  • Knowledge of legal guidelines for dispensing medications and providing advice.
  • Competence in using call center systems, CRM tools, and WhatsApp Business for customer interaction.
  • Proficiency in maintaining accurate electronic records of customer interactions.