Associate Customer Care Job

As a Customer care executive, you will be the first point of contact of the patients at the Aster Clinics and will be responsible for first level of query handling, registration activities and providing proper guidance to the patients.

• Welcome & greet patients & ask query of the patient as per set checklist & company procedure.
• Patient demographic data and accurate eligibility are entered in the HIS registration modules.
• Help in Registration form & Insurance form fill up
• Check the patient category – Insured Patient, Corporate Patients (check the staff list), HMO,
  general patients and inform them about their payment mode.
• Assist patients to complete all necessary forms and documentation including medical insurance.
• Ask about problem of the patient and refer to the concerned doctor (in consultation with the Nurses if required)
• Send patient to concerned counter. Assist patient if required in reaching to the counter
• Handover Patient Registration Cards to the patients after patients attendance confirmed in the appointment module.
• Ensure soft copies of emirates ID and insurance card (if applicable) uploaded and tagged to the correct patient EMR.

Appointments:

• Book appointments over phone as well as through walk ins and confirm their attendance in HIS.
• Promote Aster packages as per the patient’s ability & need.
• Update patients about the waiting time.
• Schedule patients according to the doctor’s availability.
• Ensure no-shows are contacted and rescheduled accordingly.
• Check doctor’s appointments calendars are created and updated.

Patient Relations:

• Act as first level of Problem Solving and grievance handling of patients.
• Maintain cordial patient relations.
• Ensure patients are informed if a doctor is running late or called out.
• Ensure reception area is well maintained, neat and clean.
• Check with Insurance Coordinator for cases requiring approvals.
• Coordinate with Symphony for insurance related matters.