UAE Careers Jobs

IT Support Agent

Abu Dhabi

Valid Till: N/A

Aloft Abu Dhabi

Follow all company policies and procedures; protect company assets. Address guests’ service needs. Exchange information with other employees using electronic devices. Develop and maintain positive working relationships with others.

Responsibilities:

  • Communicate with other IS personnel to troubleshoot and resolve technical problems or issues related to computer software and systems, internet access, hardware and peripheral equipment.
  • Refer major problems or defective products to vendors/technicians. Respond to program error messages by finding and correcting problems or terminating the program.
  • Enter commands and activate controls on computer and peripheral equipment.
  • Inspect, test, and diagnose computer equipment and systems. Maintain inventory of all technology devices.
  • Maintain computer networks, support server system(s), and supporting software.
  • Provide network communications support.
  • Maintain and upgrade hardware, software and website technical architecture related to hardware and telecommunication connectivity.
  • Perform system backups. 

Qualifications & Experience:

  • High school diploma or G.E.D. equivalent

  • At least 1 year of related work experience.