IT Support Agent

Abu Dhabi

Valid Till: N/A

Aloft Abu Dhabi

Follow all company policies and procedures; protect company assets. Address guests’ service needs. Exchange information with other employees using electronic devices. Develop and maintain positive working relationships with others.

Responsibilities:

Communicate with other IS personnel to troubleshoot and resolve technical problems or issues related to computer software and systems, internet access, hardware and peripheral equipment.
Refer major problems or defective products to vendors/technicians. Respond to program error messages by finding and correcting problems or terminating the program.
Enter commands and activate controls on computer and peripheral equipment.
Inspect, test, and diagnose computer equipment and systems. Maintain inventory of all technology devices.
Maintain computer networks, support server system(s), and supporting software.
Provide network communications support.
Maintain and upgrade hardware, software and website technical architecture related to hardware and telecommunication connectivity.
Perform system backups.

Qualifications & Experience:

High school diploma or G.E.D. equivalent
At least 1 year of related work experience.