UAE Careers Jobs

IT Operations & Support Technician

The role involves handling the IT Store operations at Emirates within an ITIL process-oriented framework. Key duties comprise organizing service requests, administering warranty claims, facilitating new orders, and maintaining effective communication with Business, vendors, P&L, and technical teams. 

Responsibilities:

  • Provide good customer service to both internal (EGIT) and external customers ensuring that the service provided is in line with the specific qualitative/quantitative targets and key performance indicators of the task.
  • Inform customers of the status and progress of incidents and service requests. Inform customers if incidents and/or service requests are about to breach the Service Level Agreements to confirm closure and obtain feedback from our customers.
  • Update and Maintain IT asset inventory and service catalog items and ensure the availability of relevant services across the group.
  • Ensure that the moves and relocations across the corporate buildings and airport align with the business expectations.
  • Ensure that the devices (laptops and handheld) are upgraded with the latest OS, security, and application patches.

Qualifications & Experience:

  • Information Technology and Other: 3+ Years of experience and vocational or Diploma (12+2 or equivalent) 

  • Proven experience working in the industry with a focus on ITIL processes.
  • Proficiency in using inventory management tools and software.
  • Strong analytical skills, with experience in conducting physical audits and generating detailed reports using tools like MS Excel.