The incumbent in this position is responsible for cleaning guest rooms, corridors, floor public areas, and pantries according to standards established by the hotel.
- Clean assigned guest rooms according to standards established by the hotel. It involves but is not limited to, making the bed, dusting the room and furniture, replenishing guest room and bath supplies, cleaning the bathroom, and vacuuming the carpet.
- Whilst cleaning the room, verify that all is in proper condition and order of functioning and report to the Supervisor any items that need repair.
- Clean corridors and floor public areas around guest rooms assigned. Also, maintain the cleanliness of equipment and pantries.
- Keep informed of hotel product and service knowledge to answer guest questions.
- Answer all guest questions/requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle. It may be providing information, giving an extra item such as a towel, etc.
- Write down on their assignment sheets relevant information for record purposes and possible future inquiries. At the end of the shift, report special attention to guests, unusual situations, and incidents that need follow-up, to ensure consistency and guest satisfaction.
- Verify the physical status of the room and update the Order Taker of any discrepancies found.
- Report at once to the Supervisor and Order Taker lost and found items and coordinate with the Order Taker when to bring items down.
- Whilst cleaning the room, verify that all is in proper condition and order of functioning and report to the Supervisor any items that need repair.
- Clean corridors and floor public areas around guest rooms assigned. Also, maintain the cleanliness of equipment and pantries.
