Housekeeping Attendant

Dubai

Valid Till: N/A

Bab Al Shams Desert Resort Dubai

The Housekeeping attendant’s primary responsibility is to provide quality service in all Guest rooms as per the standards.
The attendant must demonstrate genuine concern for Guests while ensuring friendly, safe, efficient, and professional service.
To consistently exceed Guest expectations and provide the highest levels of product and services, additional duties and responsibilities may be assigned as needed

Responsibilities:

To attend daily briefings in the Housekeeping Office conducted by the HK leader.
To collect daily Status Reports, Floor Keys & Tools from the Housekeeping office & return them at the end of the shift. To ensure that you sign out and in for the keys.
To strip linen piece by piece to ensure that there are no guest’s items or Resort items before collecting the dirty linen and placing in the proper trolley.
To clean each area thoroughly following the standard procedures and making the necessary arrangements in every section
Replenish guest supplies as per Resort SOP, making sure all are in good condition.
To follow the resort sanitation program regarding cleaning bathrooms, showers, and furnishing.
Ensure balconies/terraces and furniture are kept clean.
Ensure carpets and flooring are kept clean through daily cleaning & spotting.
To inspect all facilities, furniture, and fixtures, and report any damage to the leaders & log/ write in the daily Status report for action and follow-up.
To report to the leaders any unusual incidents, complaints, unauthorized persons, missing or damaged Resort properties, and lost and found items.
To provide a turn down service as per the standard required by The Resort.
To attend to the guest’s requests and queries courteously and promptly in the course of duty.
Fold guest belongings and arrange neatly following standards.

Qualifications & Experience:

Elementary or High School
2 Years’ experience in a 5-star hotel in a similar role.
Strong orientation towards customer service