Telephone Operator Job

DoubleTree By Hilton Dubai M Square Hotel & Residences

Valid Till: N/A

Al Mankhool, Dubai, Dubai, United Arab Emirates

Job Description

A Telephone Operator contributes to the impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Process all incoming and outgoing calls accurately and courteously
  • Records and controls accurately wake up calls
  • Pages guests in co-operation with concerned departments
  • Assists guests with international calls and directory queries
  • Calls guests by name whenever possible
  • Pages staff member when requested
  • Abides by principles of guest privacy
  • Handles guests’ needs or requests and reports complaints to the Magic Supervisor
  • Report on logbook daily
  • Bill call costs
  • Aware of local telephone listings and frequently dialed numbers
  • Advises defects on switchboard equipment to Supervisor
  • Attends to all guest queries and requests promptly
  • Maintains detailed knowledge of the Hotel’s fire, life and safety system
  • Maintain Hotel Information
  • Provide secretarial services for guests
  • Efficient in the use of all business center equipment
  • Update traffic sheets accurately
  • Handle complaints promptly and follow up thoroughly on action taken
  • Promote in house service and facilities
  • Update airline schedules and guides the guest whenever requested
  • Co-ordinate the reservations of meeting rooms
  • Advise to Supervisor all stationary needs in advance
  • Ensure cleanliness of work area and clean your work area prior to departing
  • Report daily activities in logbook

Qualifications & Experience:

Telephone Operators serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Strive for constant improvements and takes responsibility for achieving business results and persevere despite obstacles
  • Has a broad knowledge of how the business is run, focuses on the major factors necessary to ensure that the business is successful and profitable
  • Ensure that your work quality meets the standards required and complete tasks in a timely and thorough manner with minimum supervision