Front Office Agent

Kempinski Hotel Mall of the Emirates Dubai

Valid Till: N/A

Dubai, United Arab Emirates

Company Description

In the heart of Dubai is the five star Kempinski Hotel Mall of the Emirates, directly connected to the world-class Mall of the Emirates, guests can enjoy easy access to over 700 shops. 375 rooms and suites offer spectacular views of Dubai’s skyline, with 20 unique Aspen Chalets overlooking the incredible slopes of Ski Dubai. Indulge in Dubai’s top dining with authentic Levantine cuisine at Olea, Spanish tapas and paellas at Salero and afternoon tea at Aspen.

Ideally located in Sheikh Zayed Road with easy access to the Metro, it’s the perfect starting point to discover Dubai’s beaches, golf and best attractions.

Job Description

The incumbent in this position is responsible for checking-in and checking-out Hotel guests in a friendly and caring manner according to the Kempinski procedures and Leading Quality Assurance (LQA) standards. At all times, he/she must display a professional and positive image of the hotel as they play a crucial role in the first and last impression the guest receives of the hotel.

Check in the arriving guests and check out the departing guests in a friendly and caring manner according to the Kempinski and Leading Quality Assurance (LQA) standards.
Ensure that LQA results are above 85%.
Upon check-in, register guests and assign rooms. Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards. Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest’s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers.
Upon departure of guests, process the guest check-out procedures. Inquire for last-minute charges. Receive payment from guests. Settle the guest account and give a copy of the invoice.
Handle all front office cashiers’ transactions such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of the shift, balance their cash float.
Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information, and take appropriate actions or refer the matters to the relevant persons to handle. It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with complaints.
Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins, and special requests.
Keep themselves informed of product and service knowledge as well as the hotel’s daily and meeting activities.

Qualifications & Experience:

Operational knowledge of front desk operations
Luxury Hotel Experiences
Communication skills
Brief knowledge of hotel operations and computer systems
Knowledge of Microsoft Office (Word, Excel, and PowerPoint)
Knowledge of Opera

Front Office Agent

Kempinski Hotel Mall of the Emirates Dubai

Company Description

Job Description

Qualifications & Experience:

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