Fashion Consultant Job

Farm Rio

Valid Till: N/A

Mall of the Emirates, Dubai, United Arab Emirates

Job Description

At Chalhoub we express the exceptional! As a Fashion Consultant you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store. 

  • You will collect data on customer behaviour, top sellers, slow movers which will be key input for business reviews 
  • Drive client relationships within an omni-channel approach 
  • Provide pre-buying feedback on products 
  • Drive eNPS through people experience initiatives and culture 
  • Ensure adherence to VM guidelines and Standard operating procedures (SOPs) 
  • Ensure click and collect are conducted within SLAs (Service-level agreement) 
  • Ensure customer data is properly captured in adherence to marketing team requirements 
  • Promote loyalty program (MUSE) and stay up-to-date with app offerings etc.. 
  • Support with in-store marketing events and activations 
  • Keep abreast of all brand social media activities and campaigns 
  • Drive sell-throughs within the store 
  • Support in-store CX initiatives 
  • Provide input to what’s working well/what’s not working well within the store 

Qualifications & Experience:

  • Energetic, charismatic, positive, and proactive personality
  • Fluency in English and Arabic languages
  • Prior experience in a customer-facing role