Associate - Call Center Job

The Call Center Associate is responsible for handling inbound and outbound calls, addressing customer inquiries, providing information, resolving issues, and ensuring customer satisfaction. The ideal candidate will have excellent communication skills, a friendly demeanor, and the ability to multitask in a fast-paced environment.

• Handle inbound and outbound customer calls in a professional and courteous manner.
• Respond to customer inquiries and resolve issues promptly and efficiently.
• Provide accurate information about products and services.
• Document customer interactions and maintain accurate records in the customer database.
• Escalate complex issues to the appropriate department or supervisor.
• Follow up on customer calls when necessary to ensure resolution.
• Achieve individual and team performance targets.
• Stay updated on product knowledge, company policies, and procedures.
• Participate in training sessions and team meetings.
• Provide feedback to improve customer service processes and procedures.