UAE Careers Jobs

Associate - Call Center Job

Aster DM Healthcare LLC

Valid Till: N/A

O block , 1st Floor, Dubai, AE

Job Overview

The Call Center Associate is responsible for handling inbound and outbound calls, addressing customer inquiries, providing information, resolving issues, and ensuring customer satisfaction. The ideal candidate will have excellent communication skills, a friendly demeanor, and the ability to multitask in a fast-paced environment.

 

Job Description

The Call Center Associate is responsible for handling inbound and outbound calls, addressing customer inquiries, providing information, resolving issues, and ensuring customer satisfaction. The ideal candidate will have excellent communication skills, a friendly demeanor, and the ability to multitask in a fast-paced environment.

  • Handle inbound and outbound customer calls in a professional and courteous manner.
  • Respond to customer inquiries and resolve issues promptly and efficiently.
  • Provide accurate information about products and services.
  • Document customer interactions and maintain accurate records in the customer database.
  • Escalate complex issues to the appropriate department or supervisor.
  • Follow up on customer calls when necessary to ensure resolution.
  • Achieve individual and team performance targets.
  • Stay updated on product knowledge, company policies, and procedures.
  • Participate in training sessions and team meetings.
  • Provide feedback to improve customer service processes and procedures.

Qualifications & Experience:

  • High school diploma or equivalent; college degree preferred.
  • Previous experience in a call center or customer service role is an advantage.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to handle a high volume of calls and work under pressure.
  • Proficient in using computers and familiar with CRM software.