UAE Careers Jobs

Service Reception Manager - Bodyshop

Premier Motors

Valid Till: N/A

Abu Dhabi, United Arab Emirates

Job Description

To lead the Bodyshop Service Reception function for all brands/franchise owned by the company, develop and implement plans and programs to achieve service targets in terms of revenue, quality and effective customer service.

Responsibilities:

  • Receive customers in a professional manner providing them with accurate and timely information on their service needs.
  • Accurately inform Service Advisors of customer needs and record information accordingly.
  • Provide excellent customer service and monitor the customer contract. Ensure Service Advisors call the customers to enquire on arrival delays and rebook the service if requested.
  • Organize and manage the shuttle service and accurately maintain the log of the service. Maintain logbooks for courtesy cars.
  • Effectively handle customer complaints. Patiently address issues and discuss the same with the Service Advisors. 
  • Liaison with call centre reports and follow up with those customers to ensure resolution of complaints and customer satisfaction.
  • Effectively coordinate activities and information between the operators, service advisors and workshop to enable smooth workshop operations.

Qualifications & Experience:

  • Graduate in any discipline 
  • Diploma in Automotive/Mechanical Engineering is a plus
  • 3-5 years experience in similar role within automotive industry
  • Must be familiar with Bodyshop process