Service Reception Manager - Bodyshop

Premier Motors

Valid Till: N/A

Abu Dhabi, United Arab Emirates

Job Description

To lead the Bodyshop Service Reception function for all brands/franchise owned by the company, develop and implement plans and programs to achieve service targets in terms of revenue, quality and effective customer service.

Responsibilities:

Receive customers in a professional manner providing them with accurate and timely information on their service needs.
Accurately inform Service Advisors of customer needs and record information accordingly.
Provide excellent customer service and monitor the customer contract. Ensure Service Advisors call the customers to enquire on arrival delays and rebook the service if requested.
Organize and manage the shuttle service and accurately maintain the log of the service. Maintain logbooks for courtesy cars.
Effectively handle customer complaints. Patiently address issues and discuss the same with the Service Advisors.
Liaison with call centre reports and follow up with those customers to ensure resolution of complaints and customer satisfaction.
Effectively coordinate activities and information between the operators, service advisors and workshop to enable smooth workshop operations.

Qualifications & Experience:

Graduate in any discipline
Diploma in Automotive/Mechanical Engineering is a plus
3-5 years experience in similar role within automotive industry
Must be familiar with Bodyshop process