UAE Careers Jobs

Service Advisor (Automotive)

Abu Dhabi

Valid Till: 28 May 2024

Transguard Group

To ensure optimum advice and customer care quality for service and successfully contribute in achieving Service Department target and the organization vision and mission.

Responsibilities:

  • Prepares him/herself on appointment customers for the following day with APAS / ISPA print out.
  • Meets and greets customer. 
  • Carrying out service reception at the car for all Service bookings.
  • Checking the vehicle for any damages and mentioning all scratches, dents, etc. on booking in sheet / jobcard before accepting it. Ensuring customers belonging and all valuable items (incl. Nav. DVD, sunglasses, cash, jewelry, etc.) are removed and handed over to the customer.
  • Opening jobcards as per service requirement plus additional requested work by the customer plus work identified during service reception at car with the customers’ approval.
  • Recording all customer details and ensuring all details entered in the computer system are correct.
  • Ensuring FRU Nos. as per KSD system is mentioned on all open jobcards.
  • Advising customer on cost of repairs before accepting the vehicle and taking approval in writing for any additional repairs.
  • Attach all relevant documents to the jobcard (key reader print out, technical campaign details, book in sheet, customer notes, etc.)
  • Ensuring pricing, details of repairs and all safety related informations are mentioned on the invoice are correct before handing over and explaining to the customer.

Qualifications & Experience:

    • Experience working as service advisor in automotive.
    • Excellent customer service skills.
    • Candidates should be based in UAE currently.