To lead the service function for the brand, develop and implement plans and programs in order to achieve service targets in terms of revenue, quality and effective customer service.
Responsibilities:
Receive and greet customers cheerfully. Check the labour hours available and book the customer accordingly.
Ensure that the customer is never left unattended. Assist the customer and direct him to the assigned Service Advisor while indicating customer arrival on the service board.
Organize and manage the shuttle service and accurately maintain the log of the service. Maintain log books for courtesy cars.
Effectively handle customer complaints. Patiently address issues and discuss the same with the Service Advisors. Ensure service advisors follow the process in receiving/ delivering vehicles.
Follow up on repeat complaints with the workshop to ensure the problem is effectively resolved.
Monitor the cars taken out for test drives, manage the gate pass system and ensure timely ordering of workshop stationary.
Guide and motivate subordinates to enable them to maintain high degree of operational efficiency at all time
Qualifications & Experience:
Overall 5 to 7 years experience in Service Reception with minimum 3 years’ experience in the capacity of Service Reception Manager
Must have experience in Luxury Brands as Service Reception Manager
