To ensure optimum advice and customer care quality for service and successfully contribute in achieving Service Department target and the organization vision and mission.
Responsibilities:
Prepares him/herself on appointment customers for the following day with APAS / ISPA print out.
Meets and greets customer.
Carrying out service reception at the car for all Service bookings.
Checking the vehicle for any damages and mentioning all scratches, dents, etc. on booking in sheet / jobcard before accepting it. Ensuring customers belonging and all valuable items (incl. Nav. DVD, sunglasses, cash, jewelry, etc.) are removed and handed over to the customer.
Opening jobcards as per service requirement plus additional requested work by the customer plus work identified during service reception at car with the customers’ approval.
Recording all customer details and ensuring all details entered in the computer system are correct.
Ensuring FRU Nos. as per KSD system is mentioned on all open jobcards.
Advising customer on cost of repairs before accepting the vehicle and taking approval in writing for any additional repairs.
Attach all relevant documents to the jobcard (key reader print out, technical campaign details, book in sheet, customer notes, etc.)
Ensuring pricing, details of repairs and all safety related informations are mentioned on the invoice are correct before handing over and explaining to the customer.
Qualifications & Experience:
Experience working as service advisor in automotive.
