IT Operations Admin Job

This role includes managing and maintaining Office 365 products, administering service applications, providing user support and troubleshooting, implementing security measures, optimizing system performance, and managing backup and recovery processes. The administrator works closely with other IT teams, maintains detailed documentation, and provides regular reports on system performance and security. Additionally, they utilize strong PowerShell scripting knowledge to automate tasks and streamline processes, configure and manage network components.

System Uptime Percentage:

Target: Maintain 99.9% or higher uptime for all managed systems and applications, including Office 365, AD, DNS, DFS, Exchange on-premises, PABX, and PAM.

Incident Response Time:

  Target: Respond to and resolve 90% of user support tickets within 4 hours of reporting.