Order Taker - In Room Dining

InterContinental® Dubai Festival City

Valid Till: N/A

Dubai Festival City (DXBHB), PO 45777, 45777

Company Description

The InterContinental Hotels Group® properties in Dubai Festival City consist of four hotel brands. These include the luxury brand InterContinental, the superior upscale Crowne Plaza, the lavish long-stay InterContinental Residence Suites and the vibrant mid-scale Holiday Inn & Suites. In addition to over 1000+ bedrooms, the four properties boast a selection of high quality restaurants and bars, an impressive 3,800 square meter Event Centre across two levels, the 5,000 square meters Festival Arena by InterContinental, the luxurious Spa InterContinental, state-of-the-art gymnasium and swimming pool facilities. We are looking for people who are friendly, welcoming and full of life to people to join over 900 colleagues who are always finding ways to make every guests experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.

Job Description

  • Handle room service orders via phone from guests. Ensure orders are accurately posted to the appropriate guest account
  • Answer the telephone within prescribed number of rings. Efficiently and professionally handle multiple incoming calls at once
  • Articulate and repeat each other to the guest before hanging up. Use guest name and title
  • Follow established script to encourage up-selling
  • Give guest the approximate time of delivery
  • Helps in operation, mise en place
  • Knowledge and understanding to explain and perform upselling all items offered by the hotel
  • Correctly enter all pertinent information of an order including special items, cooking meat instructions, no seasoning (MSG, Salt), etc.
  • Close checks to correct guest’s room account
  • Print reports and/or complete paperwork at the end of shift
  • Promote teamwork and quality service through daily communication and coordination with other departments. Coordinate VIP deliveries with appropriate departments. 
  • May assist with other duties as assigned
  • Perform any reasonable tasks as instructed by Manager

Qualifications & Experience:

  • Communication skills – guests and colleagues  will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
  • Fluency in the English language – extra language skills would be great, but not essential
  • Your Time management skills will be important to know how to prioritize tasks under pressure
  • Flexibility – night, weekend and holiday shifts are all part of the job
  • Experience – ideally you’ll have spent at least two years in a similar position in a 5 star property
  • You will have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
  • Ability to work independently and within a team environment